Essential skills: It is critical that the candidate demonstrate the ability to: Use interpersonal skills and knowledge to work effectively with users of violence to effect change and to provide appropriate support to family members, in particular, to: accurately identify the safety needs of partners and family members of users of domestic violence establish clear agreements with users of violence about goals, strategies and outcomes to effect change comply with the organisations security and work health and safety (WHS) policies and operating procedures relating to contact with users of violence demonstrate challenging and supportive feedback techniques to maintain a focus on personal responsibility with users of violence refer to relevant programs which meet the needs of the users of violence, their partner and family accurately interpret and comply with legal and procedural requirements understand own work role and responsibilities in relation to service delivery manage own practice within a supervisory framework In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Demonstrate application of skills in: facilitation in relation to providing guidance for behavioural change and the achievement of specified goals response, which include maintaining separate confidentiality strategies when working with users of violence, their partner and family members questioning and active listening (paraphrasing, clarifying, summarising, relationship building and engaging) techniques to develop a trusting relationship and facilitate accurate and relevant exchange of information goal setting and strategy development for ensuring safety self management within a supervision framework assessment to identify needs and related issues which impact on user of violence, partner and family members counselling which challenge violence and support the change process problem solving for a broad range of unpredictable problems involving analysis, assessment, evaluation and the ability to adjust plans and acquire additional resources to assist users of violence, their partner, and/or family collaboration between worker and use of violence, partner and family, and between worker and services and workers across occupational groups dealing with volatile and potentially volatile clients and group situations literacy and communication in relation to analysis, evaluation and presentation of information including preparing documents and reports related to client needs and service delivery issues |